There are challenges caused by increased retirement, destocking and deferred maintenance, but there is also an unprecedented opportunity to undertake significant fleet-wide programmes on aircraft outside of the traditional maintenance schedule. How can the industry be more responsive, agile and think out of the box to get closer to airline customers, creating loyalty and helping them in their time of need? What has been the impact of disrupted supply chains, and how can digital technologies be implemented to increase efficiency and generate cost savings?